- There’s no sign-up. We don’t ask for your name, email or phone number.
- We receive the pages you fax and the number you send them to, because we need them to deliver the fax.
- Your pages are deleted from our servers and our fax provider within 24 hours after sending.
- No ads, no analytics, no tracking, and we never sell your data.
- You can delete everything at any time in Settings → Delete Account & Data.
Who we are
FaxBuddy is made by Nodex Invest OÜ, registry code 16586212, Tüve 7, 13418 Tallinn, Estonia (“we”, “us”). We are the controller of the personal data described here. Questions about privacy: support@faxbuddy.app.
What we collect and why
Your account
When you first open the app it creates an anonymous account: a random ID with no name, email or phone number attached. The key to it is stored in your iPhone’s Keychain. We use it to keep your credit balance and your faxes together.
The faxes you send
To send a fax we receive the pages (including any cover page, signature and note you add), the recipient’s fax number, the number of pages, and the time you send or schedule it. We combine the pages into one document and hand it to our fax provider, who dials the number and delivers it. We then record whether it was delivered and, if not, why (for example “busy”).
The pages may contain personal data about you or other people, including health or financial information. We don’t look at them, analyse them or use them for anything except delivering that fax.
Credits and purchases
Purchases are made through Apple. We never see your card details or your Apple ID. We receive a confirmation of what you bought so we can add the credits, and we keep a record of credits added, used and refunded.
Your free first page
To give each iPhone one free page only once, we use Apple’s DeviceCheck. It lets us set and read a flag that Apple stores for your device. Apple doesn’t give us an identifier for your iPhone, and the flag says nothing about you.
Support emails
If you email us, we receive your email address and what you write, and use them only to help you.
What stays on your iPhone
Your fax history, drafts, recent numbers, your signature and your Settings are stored on your iPhone. Some things happen only on the device and are never sent to us:
- Camera and photos: only the pages you choose to scan or add are used.
- Contacts: read only when you tap to pick a number, and only the contact you pick. Your contacts are never uploaded.
- Fax number suggestions: FaxBuddy reads the text on your pages on the iPhone itself to spot fax numbers printed on them.
- Notifications: “Fax delivered” notifications are created on your iPhone. We don’t collect a push token.
Legal basis
We process this data to provide the service you ask for (Article 6(1)(b) GDPR): sending your faxes and keeping your credits. We use DeviceCheck and keep purchase records for our legitimate interest in preventing abuse of the free page and handling refunds and disputes (Article 6(1)(f)), and keep accounting records where the law requires it (Article 6(1)(c)).
Who we share it with
Only with the companies that run parts of the service for us, under data processing agreements, and only what each one needs:
| Company | What for | Data |
|---|---|---|
| Supabase | Our database, file storage and servers, in Frankfurt, Germany | Your account ID, faxes, documents, credits |
| Telnyx | Delivering the fax over the phone network | The document and the recipient’s number |
| Apple | In-app purchases and DeviceCheck | Purchases; the free-page flag |
| RevenueCat | Checking App Store purchases | Your anonymous account ID and purchase receipts |
| Cloudflare, Google | Receiving support emails | Your emails to us |
| Vercel | Hosting this website | Standard web server logs |
The fax itself is, of course, delivered to the number you send it to. We don’t sell or rent personal data, and we don’t share it with advertisers. We disclose data to authorities only when the law requires it.
Transfers outside the EU
Our servers are in the EU. Some of the companies above are based in the United States, and a fax to a number outside the EU travels to that country to be delivered. Where data leaves the European Economic Area, it is protected by the EU-US Data Privacy Framework or the European Commission’s Standard Contractual Clauses.
How long we keep it
- Fax documents: deleted from our servers and from Telnyx within 24 hours after the fax is delivered or fails. A scheduled fax is kept until it is sent, then deleted within 24 hours. A cancelled scheduled fax is deleted at once. A fax that never finishes (for example, if the provider loses track of it) is deleted after 30 days at the latest.
- Fax records (number, pages, time, status) and credit records: while your account exists, so your history, balance and refunds work. Purchase records may be kept longer where accounting law requires (up to 7 years in Estonia).
- Support emails: as long as needed to help you, and no longer than 2 years.
Deleting your data
In the app, go to Settings → Delete Account & Data. We delete your account, documents, faxes and credits from our servers and ask Telnyx to delete the documents straight away. Unused credits can’t be recovered afterwards. Deleting the app alone does not delete your account, because its key stays in the iPhone’s Keychain; use Delete Account & Data first, or email us.
Your rights
You can ask us for a copy of your data, to correct it, to delete it, to restrict or object to how we use it, and to receive it in a portable format. Email support@faxbuddy.app. Because the account is anonymous, we may ask you to include a fax reference so we can find your data.
You can also complain to a data protection authority. Ours is the Estonian Data Protection Inspectorate (aki.ee); you can also contact the authority where you live.
California residents: we don’t sell or share personal information for cross-context behavioral advertising, and you have the rights to know, delete and correct described above. Canadian residents: you can request access to and correction of your personal information under PIPEDA at the same address.
Security
Data is encrypted on the way to us and while stored. Each account can read only its own records, and documents are kept in private storage that only our servers can reach. Keep in mind that the fax network itself is not encrypted: once a fax reaches the phone network, it travels like any other fax.
Children
FaxBuddy is not meant for children under 13, and we don’t knowingly collect their data.
This website
faxbuddy.app uses no cookies, no analytics and no trackers. If you pick a language, your browser remembers it locally. Our host keeps standard server logs (such as IP address and browser type) for a short time for security.
Changes
If we change this policy, we’ll update the date at the top. If a change matters, we’ll also tell you in the app.